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Customer Focus Questionnaire
Customer focus questionnaire
We take our Customer Service and Satisfaction very seriously and would value your feedback. Please take a few moments to complete the questionnaire below.
YES NO
1. Do our in-house sales team help with all telephone enquiries?
2. Are you on our weekly call lists?
3. If not, would you like to be?
4. Does our representative make regular calls?
5. Discuss and understand your regular business?
6. Show a good knowledge of GRS products?
7. Explain the benefits of the products to your business?
8. Discuss any other issues regarding GRS?
9. Have you used our Technical Department?
10. Discussed new ideas and concepts for your business with our NPD?
11. Inform you of new products and ideas?
Please indicate how you would rate your overall experience with Gordon Rhodes & Son
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Thank you for your feedback, please use this space to add any further comments.
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